Experience
Duties
Accomplishments
Overview of Experience
As an experienced Executive Assistant and Administrative Professional I am energized by the dynamic nature of this career. The rapid advancements in technology and industry trends continually inspire me to learn, adapt, and expand my skillset. I thrive on achieving organizational objectives and personal milestones, always striving to deliver exceptional service.
Work Experience
December 2021 – Present
TD Bank Group
* Executive Assistant * Colleague Engagement Committee Member * Corporate Finance Career Development Team Member * Social Committee Team Member *Finance Move Champion *Women @ TD * TD Ready Commitment * Multicultural Network @ TD * Indigenous Peoples Committee & Black Experience Committee Member * Diversity and Inclusion @ TD
June 2015 – December 2021
GHD Limited
Administrative Assistant/Internal Auditor/Ergonomic Evaluator/iConnect & Concur Travel and Expense Champion
January 2015 – March 2015
Sensor’s Quality Management (SQM)
Office Administrative Intern
October 1996 – August 2013
Atneil Braham and Associates Company Limited (Jamaica W.I)
Secretary/Executive Assistant/Office Manager
2022 to Present
| Duties and Accomplishments |
|---|
| Duties |
| Over the years, I have carried out a wide range of responsibilities with efficiency and professionalism, resulting in significant accomplishments. A selection of these duties and achievements is outlined below: |
| Served as a Subject Matter Expert for corporate functions. Managed executive calendars with precision and discretion. Systematically managed office appointments, calendars, boardroom bookings, and event venues. |
| Demonstrated superior written communication skills by creating templates, coordinating, preparing, editing, and proofreading documents to ensure timely, efficient, and accurate delivery. |
| Ensured all outgoing correspondence adhered to company standards. Maintained an efficient filing system for easy reference and swift information retrieval by clients, employees, and management. Monitored incoming calls, providing essential information and guidance. |
| Arranged and managed multiple priorities, special projects, and sensitive initiatives, consistently meeting deadlines. Maintained professionalism and composure in high-pressure environments. Organized, coordinated, and maintained office operations and procedures, providing comprehensive office management services. |
| Researched, recommended, and upgraded office software programs. Managed office supplies and ensured cost-effective inventory maintenance. |
| Accomplishments |
| Orchestrated high-level meetings by managing complex executive calendars, resolving scheduling conflicts, and partnering with Executive Assistants to maximize participation and productivity |
| Developed a quarterly three-month (Month 1 to Month 3) MORS schedule tracker to streamline preparation and ensure timely submission of premails and materials for CEO and SET review. |
| Enhanced executive concentration by expertly triaging communications, thereby minimizing superfluous interruptions and enabling a dedicated focus on paramount strategic initiatives. |
| Successfully spearheaded the planning and execution of large-scale events, including the inaugural Group Functions and Enterprise Decision Support (EDS) hybrid Town Hall, which engaged over 450 attendees (250 in-person and 200+ virtual). My event portfolio also encompasses social engagements, employee appreciation initiatives, and team-building events that foster connection and collaboration. |
| Led the League of Excellence (LOE) on behalf of the Platforms & Technology (P&T), Transformation Enablement Customer Experience (TECE), and Enterprise Decision support (EDS) executive teams, delivering seamless program execution, data tracking, and communications that elevated recognition and engagement finance-wide. |
| Managed all aspects of national and international travel, including complex rescheduling due to delays, and meticulously processed all associated expense reports in compliance with corporate policies. |
| Provided critical financial and business operations support by liaising with internal teams, clients, and regulators. This included supporting key enterprise finance initiatives and technology transformation projects. |
| Enhanced the company’s internal referral database, leading to successful informational seminars and demonstrations for prospective clients. Optimized Human Resources support, including preparing contracts, evaluations, and payroll, fostering a positive and loyal employee environment that reduced turnover. |
| Drove positive change as a Change Champion, training and motivating staff to build synergy, trust, and confidence, resulting in improved efficiency and collaboration. |
| Introduced creative office solutions that significantly improved the work environment for staff and management. |
| Fostered team cohesion by developing and distributing personalized welcome packages that actively encouraged collaboration and camaraderie. enhancing onboarding experiences and promoting a strong sense of belonging. |
| Successfully implemented the company’s quality system and ergonomic procedures, ensuring compliance with policies and standards to achieve organizational objectives. |
| Boosted team productivity by facilitating and motivating employees to complete tasks efficiently. Mastered clear and concise communication across various channels and diverse cultures. Served as the chief liaison for stakeholders and executives, ensuring open and relevant communication. |
2022 – Present
Successfully achieved Awards & Certificates for Great Work, Exceed Expectations, Develop Colleagues, and Above and Beyond.
Successfully completed numerous courses in various software applications including Microsoft Excel and a Professional Office Admin (POA) refresher course.
2020
Successfully completed numerous (over 100) courses in various software applications, well-being, and self-development.
January 2019
- Registered for and began studying for my Certified Administrative Professional (CAP) certification exam.
- Joined Marie Herman study group Online to continue my preparation for the CAP exam in May.
May 2019
- Took the Certified Administrative Professional (CAP) certification exam.
- Successfully compiled and completed five Phase I and Phase II Reports for Engineer to submit to client with various properties across Ontario.
- Implement Change Management Processes to train and support staff for iConnect Portal Launch.
June 2019
- Received my Certified Administrative Professional (CAP) credential.
- Successfully planned, executed, and championed all the details for the launch and training of management and staff for iConnect Project Portal.
July – December 2019
- Joined Marie Herman PowerPoint study group to learn more detailed information about the software.
- Successfully completed and submitted Request for Proposal (RFP) for Potential Redevelopment of a Property for a client in Brampton, Ontario.
- Assisted Health and Safety Team (HSE) in planning, organizing and preparing all the details for company’s first COR Connections Staff Meeting for COR Certification 2019.
- Successfully planned, conducted, and executed internal audit of quality system processes.
Online Professional Portfolio 